If you have not received your package after two weeks, please contact your local postal service or Customs office for delivery information. You will receive a tracking number once the order has been shipped. INSTRUCTIONS - Please use the ENGLISH version of your shipping address and include a local phone number for the shipper in case they have any questions about your delivery. As an alternative, you might consider having your order shipped to a friend or relative within the United States or to a reshipping service. If you are in a country that we are unable to ship to, your order will be cancelled and a refund issued. SHIPPING LOCATIONS: We are not able to ship to some countries, including (but not limited to) the following: Bahrain, Belarus, Bolivia, Falkland Islands, Ghana, Guatemala, Iraq, Kazakhstan, Kuwait, Niger, Nigeria, North Korea, Russia, Turkmenistan, Ukraine, Uzbekistan, Yemen.